CUSTOMER SERVICE CARE
Customer Service Care
FAQ'S
How do I place an order?
You can place an order and shop online 24/7 .
Please note, credit card orders can only be placed online.In creating an order you must provide all the required information for the order to be valid and processed.
How long does it take to receive my order?
We hand create most products from scratch, so we require up to 1-2 weeks of production time on single item orders.
We do not offer rush orders at this time.
* Custom Replica Cake ornaments are usually at a wait list per month and take up to 3-4 weeks to custom create depending on how many tiers and detail are on the cake.
How do I use the Coupons/Discounts Code?
Type the discount coupon code in notes at checkout
Type the discount coupon code in notes at checkout
What kinds of materials do you use?
We use only the highest quality luxury fabrics and jewelry supplies!
Do you offer a return/exchange policy?
We use only the highest quality luxury fabrics and jewelry supplies!
Do you offer a return/exchange policy?
Final Sale Products Policy:
Accessories, All Sale Products and The Social Club LAST Chance clothing is non refundable and final sale only and no exchanges.
*Custom fashion clothing can be returned for store credit only.Please contact Us with your order name and number, address and return reason.
Paradisebeachcompany@gmail.com
*Due to the nature of our products being handmade , we do not offer refunds or exchanges unless damaged in shipping.
Email us within 48 hours of getting package damaged for process.
Paradisebeachcompany@gmail.com
What are your shipping fees?
Our shipping fees are a RANGE of usps rates depending on total cost of your order.Items are shipped regular mail.
What is the sales tax charged?
Georgia sales tax is 6%.
What shipping carrier do you use?
We usually use regular usps mail or due to weight priority mail.After your order is sent, we will email you to advise you your order has been mailed as a courtesy to our customers..We are not responsible for items lost in shipping.
What forms of payment do you accept?
We accept all major credit cards on PAYPAL. We do not start any orders until payment has cleared.
Do you have a physical store?
No, we only have our products featured on our online boutiques at this time and in select boutiques across the US.
Our Disclaimer:
We will not be held responsible or liable for any problems that may be caused by our products.
Never leave candles unattended.